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SApple315's avatar
SApple315
2 years ago
Solved

New Computer, EA App not recognizing Graphics Card

Hey hey, So I purchased a new laptop, HP Victus, Nvidia GeForce RTX 2050. Everything says that it should work for the sims 4 however after downloading every time I try to open it, it says graphics c...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @SApple315  You could probably run one monitor off the DisplayLink hub and the other through the computer's HDMI port, again as long as the monitor running the game is using the HDMI port.  But yes, I think keeping both connected to the hub is not going to work here.

SApple315's avatar
SApple315
2 years ago

Okay, so did both and unfortunately still happening. I did restart as well, but still no go.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@SApple315  Please confirm that your Documents directory (not just a folder, but the Windows-designated directory) is no longer in OneDrive.  Search in Windows for command prompt, open it, and enter this command, starting with reg query:

reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"

The location should be C:\Users\your username\Documents ; let me know if it's anything else.

If you see the correct location, please delete the Options.ini file in the Sims 4 user folder and launch the game again, twice.

If that doesn't help, try temporarily disabling McAfee just to make sure it's not the issue.  As long as you don't do anything else at the same time, your computer should be safe, and you only need to have it disabled for a few minutes.

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