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InfernalDiva's avatar
InfernalDiva
4 years ago

New External Hard Drive- Now DLC's won't show up

Recently, I had to get a new external hard drive in order to play my games. Ever since I've purchased this new hard drive, I can't access my packs in The Sims 4. I have uninstalled and reinstalled Sims 4 at least 3 times now to no avail.  I own the base game itself through Steam and a few of the expansion packs through Origin. I own 7 DLC's altogether and the ones I own through Origin open and download just fine. I can tell that they're downloaded because when I launch the game, it tells me that I need to download my expansion packs through Steam. I go to Steam and it shows all the packs as being downloaded. However, when I go back to the game itself, it still tells me my DLC's aren't downloaded. 

pc

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @InfernalDiva  What's the file path for the game's installed files?  You can right-click on the "The Sims 4" folder on your external and choose Properties to see it.  Please also let me know whether Steam is also installed on the external drive.

    Do you have more than one external device that gets assigned a letter (e.g. a USB stick), and if so, do you always plug in the devices in the same order?  Windows assigns drive letters in the order in which the devices are connected in that session, and if the external winds up with a different letter than it had when you installed, that could prevent the install process, or the game for that matter, from working correctly.

  • InfernalDiva's avatar
    InfernalDiva
    4 years ago
    @puzzlezaddict the file path is D:\Seagate\steamapps\common
    Steam is on the external drive. The only other external device that gets plugged in is a wireless mouse and they get plugged in the same spot each time.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @InfernalDiva  Try uninstalling Sims 4, and Steam as well, and reinstalling them into a (different) folder on D.  So you'd install Steam into, for example, D:\Games, and Sims 4 would end up in D:\Games\Steam\steamapps\common.  Let me know whether any packs show up (those from Steam or Origin).

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