no Download DLC

I purchased 10 kits, and one of them gives an error when downloading, is no more than 23% and gives the error: "no Internet connection". I have already restarted the computer, cleaning the app cache, started the app as administrator, I have already repaired the game, I have already uninstalled and installed the game, I have already uninstalled and installed the app, I have insisted on downloading, but it does not go forward; it pauses and does not return. I have checked and I am not experiencing problems with the internet, so much so that I managed to install all the others, except for this one. The only thing left to do is return the DLC and make the purchase again, but it doesn't show in the EA refund

[Edit - EN only here please. Please review our guidelines regarding language posts - CM]