Forum Discussion

mrskatattack's avatar
mrskatattack
6 years ago
Solved

No facial details when creating a new sim.

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.61.15.1020
What expansions, game packs, and stuff packs do you have installed? All but tiny living.
Steps: How can we find the bug ourselves? When you open a new game to create a sim, don't use story mode, and try to adjust the sim's forehead, nose, cheeks, lips, jaw, or chin.
What happens when the bug occurs? There are no options to change the sim's facial features.
What do you expect to see? I would love to have the option of changing my sim's facial features again.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

I haven't played in a while, and I came back to this poss bug, I created a back up and started a new file for the sims, but the bug appeared again.

pc
  • crinrict's avatar
    crinrict
    6 years ago

    Hi @mrskatattack 

    did you delete your localthumbcache file after removing your mods ? At what point did you remove them ? Are you using more columns or any other UI mods ?

    Also try repairing your game through Origin.

5 Replies

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    Hi @mrskatattack 

    did you delete your localthumbcache file after removing your mods ? At what point did you remove them ? Are you using more columns or any other UI mods ?

    Also try repairing your game through Origin.

  • mrskatattack's avatar
    mrskatattack
    6 years ago

    Hey thanks for the quick response, 

    I removed the mods when I noticed the game wasnt working right, and I created a backnup file and started fresh, with out mods in the new folder. I didn't use the more colomn mod... and I dont understand "UI" sorry. I am trying the repair through origin idea right now. Do you have a quick link to the localthumbcache idea incase repairing it doesnt work? 

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    Hi @mrskatattack 

    Try resetting your user files as described in the factory reset described in this post if repair doesn't work.: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

    UI = User Interface .. so any mod that changes the interface.

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