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sadiah001's avatar
sadiah001
3 years ago
Solved

No saves and empty library

I used to play Sims 4 through Origin on Mac but I switched to the EA App on PC when I got a new laptop a few days ago. There were no problems when I downloaded the EA App, the game downloaded and it ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @sadiah001  Your user content—saves, saved Gallery downloads, mods and custom content, etc.—is all stored in Documents > Electronic Arts > The Sims 4.  The game doesn't support cloud saving; everything is stored locally.

    If you still have access to your Mac, you can transfer this Sims 4 folder to your new computer and restore your content.  It's best to transfer only the files you'd like to keep, not the folders they're in, for example take the saves out of the Saves folder you moved over and put them in the new Saves folder.  Please also zip the Sims 4 folder, or whatever you're transferring (right-click and select Compress), then transfer the .zip, and extract it once it's in Windows (right-click and Extract).  This helps protect the files from corruption during the transfer process.

    Saves are located in the Saves folder, saved households and builds (your own or from the Gallery) in Tray, mods and custom content in Mods, and screenshots in Screenshots.  The rest is extraneous and will be recreated as needed.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@sadiah001  Your user content—saves, saved Gallery downloads, mods and custom content, etc.—is all stored in Documents > Electronic Arts > The Sims 4.  The game doesn't support cloud saving; everything is stored locally.

If you still have access to your Mac, you can transfer this Sims 4 folder to your new computer and restore your content.  It's best to transfer only the files you'd like to keep, not the folders they're in, for example take the saves out of the Saves folder you moved over and put them in the new Saves folder.  Please also zip the Sims 4 folder, or whatever you're transferring (right-click and select Compress), then transfer the .zip, and extract it once it's in Windows (right-click and Extract).  This helps protect the files from corruption during the transfer process.

Saves are located in the Saves folder, saved households and builds (your own or from the Gallery) in Tray, mods and custom content in Mods, and screenshots in Screenshots.  The rest is extraneous and will be recreated as needed.

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