Origin Doesn't Track Hours Played
I pre-ordered Sims 4 and shortly after buying it, it stopped tracking my hours played and last date played. On three separate occasions, I contacted support - twice by phone and once through chat. I tried everything they suggested - uninstall, full uninstall, clean boot, clearing the cache, and setting up a brand new profile on my computer. Each time, origin started tracking my hours but then it stopped working again within a day or two.
I prefer Origin to shut down when I exit my game because I play on more than one computer. Within a day or two of speaking with tech support, I would change the default settings again so Origin would close when I finished playing. And it would stop tracking because Origin was shutting down before it could update the hours I had played. I changed my setting back to the default and TA-DA -- problem SOLVED!
In Origin, under Application settings, there is "Show Origin After Gameplay" and it's turned on by default. I had turned mine off and I set it back to the default.