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Anonymous's avatar
Anonymous
11 years ago
Approved

Origin Error - A version of Origin has been found on this computer.

I keep getting this message when trying to download sims 4. i have tried everything and am now fed up!!!!!!!!!!!!!!

I have delted everything to do with EA off my laptop like a previous post said and still nothing, cant get through to an advisor on live chat or call as i am from the UK. Very angry and fed up now!! just want to play the game.

Please Please help if you know anything ☹️

2 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    http://help.ea.com/en/article/manually-uninstalling-origin/

    PLEASE DO THIS:

    Remove the Origin program files:

    1. From the Start menu, select Computer.
    2. Select the hard drive; by default, Origin is installed on the C: drive.
    3. Select the Program Files folder; on 64bit systems, this will be called Program Files (x86).
    4. Right-click the Origin folder and select Delete.

    Backup the Windows registry:

    1. Hold down the Windows key and press R.
    2. At the Run command, type regedit and select OK.
    3. Select File, then Export.
    4. Under Export Range, select All.
    5. Choose a location and name for the backup file, then select Save.

    Remove the Origin registry keys:

    1. Expand the HKEY_LOCAL_MACHINE folder.
    2. Expand the SOFTWARE folder.
      On 64bit systems, expand the Wow6432node folder.
    3. Right-click the Origin folder and select Delete.
    4. Expand the Microsoft folder.
    5. Expand the Windows folder.
    6. Expand the CurrentVersion folder.
    7. Expand the Uninstall folder.
    8. Right-click the Origin folder and select Delete.

    Remove the Origin program cache:

    1. From the Start menu, select Computer.
    2. Select the C: drive.
    3. Select the ProgramData folder.  If this folder does not appear, press Alt, select Tools, thenFolder Options.  Select the View tab, then check Show hidden files, folders, and drives.
    4. Right-click the Origin folder and select Delete.
  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    This is my problem, i dont actually have origin! I cant find it, even when following the steps you just gave me?