Yes, I've done both those things and it hasn't helped 😢
@crinrict no problem, you'll find it attached. Thanks.
@JayKay3390 Your dxdiag lists a number of issues related to the driver for your graphics card. Since you have an older driver, you can just install the newest one from Nvidia:
https://www.nvidia.com/Download/driverResults.aspx/167753/en-us
Choose the Custom install (instead of Express) and perform a clean install. Restart your computer after installing the driver and before trying to play. And when you do try to to play, disable your antivirus as well, at least long enough to test.
If you still can't launch the game, please look for related errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that happen when you try to play from after you reinstall the graphics driver, please click "View technical details," copy the info, and paste it into a reply. If you're not sure whether an error is related, check the timestamp in the technical details; that should be accurate enough. The Reliability Monitor doesn't always update right away, so if you don't see any new errors, check back in an hour or two.
