Forum Discussion
@sandybruty Please try manually uninstalling and reinstalling Origin:
- Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
- Clear Origin's cache.
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Origin from the list, and click Uninstall.
- When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders." Select all of them except for the "Origin Games" folder, if it appears. (This is where Sims 4 and other Origin games are installed by default.) Delete the rest.
- Close Revo, and restart your computer.
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."
Let me know if Sims 4 works now, whether you need to redownload or not.
- 4 years ago
@puzzlezaddict wrote:@sandybruty Please try manually uninstalling and reinstalling Origin:
- Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
- Clear Origin's cache.
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Origin from the list, and click Uninstall.
- When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders." Select all of them except for the "Origin Games" folder, if it appears. (This is where Sims 4 and other Origin games are installed by default.) Delete the rest.
- Close Revo, and restart your computer.
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."
Let me know if Sims 4 works now, whether you need to redownload or not.
@Puzzleaddict Thank you, I’ve followed all of the above steps and when I go to download the game I’m met with this error message? Thanks
“an unexpected error has occurred. Please try again in a few moments. Error: 327684:2”
- 4 years ago
I also did a clean reboot today and that also did not work…
- puzzlezaddict4 years agoHero+
@sandybruty Sorry for the late reply. Try downloading Sims 4 to a different folder on your computer. Don't put it in Program Files (x86), or Documents for that matter, but it can go pretty much anywhere else you want.