I have the same problem. I bought two new kits for The Sims 4 Today. I purchased Pastel Pop Kit and Everyday Clutter Kit. None of the kits is visible in downable add-ons. They also do not show up in the installed add-ons and & in-game content. I can't install them. The EA app says that I can buy add-ons, even though I have already purchased them.
Community ManagerHey there @Sylmos,
That sounds like there may been an issue with the transaction in the EA App for these kits- this isn't something we can look into over AHQ as we don't have access to your account details, but the live support team can review your account and investigate that a bit further.
Please get in touch with the live support team through the help site here, or you can get in touch through Twitter or Facebook as well if you prefer.
that the answer i got the first 2 times, but now it says the payment has failed when it has in fact not. and so far no luck getting anyone to double chack the accounts so
Community Manager
