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NitroIndigo's avatar
NitroIndigo
Seasoned Rookie
3 years ago
Solved

Packs disappeared after the 1.9.129.1030 update

Operating system: Windows 10 (64-bit) Platform: Steam (some packs owned on Origin) On the 31st of October, I played The Sims 4 for the first time in months. Problem is, most of my packs disappeared...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @NitroIndigo  I'd definitely contact EA support at this point.  Even if you can't get a refund, you'll at least be able to ask if there's anything wrong with your purchases.

    https://help.ea.com/en/contact-us/

    You may have better luck with Twitter or Facebook, especially Twitter during U.S. business hours.

NitroIndigo's avatar
NitroIndigo
Seasoned Rookie
3 years ago
@puzzlezaddict I already tried repairing it on Origin before I uninstalled it. I don't use the EA app. Even after I reinstalled all my Origin packs, only the ones I listed are appearing.

My best guess is that the update bugged something so the game can only have a certain number of packs active at a time.
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@NitroIndigo  Plenty of people run the game with all packs, or close to it, so if there were a cap on the number of packs that could load, we'd be seeing a very large number of complaints.

Please clear Origin's cache and repair the game again.

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, let me know whether the missing packs are listed as owned within your Origin game library.  Please also let me know whether you originally bought these packs only through Origin, or some of them are from Steam; and which Origin-bought packs do show up.  I'm not sure from your list which packs came from Steam.

  • NitroIndigo's avatar
    NitroIndigo
    Seasoned Rookie
    3 years ago

    @puzzlezaddictCleared my Origin cache, will restart computer later.

    EDIT: I've done all the steps, and most of my packs still aren't available. The few working packs are a mix of ones I own on Steam and Origin.

    I'm honestly considering getting a refund, but I've owned this game for too long to be able to.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @NitroIndigo  I'd definitely contact EA support at this point.  Even if you can't get a refund, you'll at least be able to ask if there's anything wrong with your purchases.

      https://help.ea.com/en/contact-us/

      You may have better luck with Twitter or Facebook, especially Twitter during U.S. business hours.

      • NitroIndigo's avatar
        NitroIndigo
        Seasoned Rookie
        3 years ago
        @puzzlezaddict I emailed them a few days ago and didn't get a response, but I also can't find it in my outbox, so I might've not sent it by accident or something.

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