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HairyTrolls's avatar
HairyTrolls
New Novice
5 years ago

Paid twice for game, can't contact support

The 06/06/20, I brought the new Eco Life sims game, however there happend a slight error during the payment, and Paypal asked me to login twice.  I thought it was porbably a mistake and no biggie. H...
pc
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @HairyTrolls, 

Thanks for adding the screenshots and the context. Let's try and get that loading issue for the live chat page fixed so you can get in touch with the support team asap. To start please clear your browser cache and restart device and see if that helps the with live chat issue.

Do let us know if that did the trick for you or not. Also could you include the answer to these questions in your reply also please: 

  1. What device are you sending the Help ticket/creating a support case from? PC/Mac/Android/Iphone?
  2. What browser are you using? Google Chrome/Internet Explorer/Mozilla Firefox?

Thanks, 

EA_Lanna

HairyTrolls's avatar
HairyTrolls
New Novice
5 years ago

I've tried what you suggested, but it doesn't seem to resolve anything, the loading continues. 

I'm using the PC and Google Chrome.

Thanks for helping!

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