Paid twice for game, can't contact support
The 06/06/20, I brought the new Eco Life sims game, however there happend a slight error during the payment, and Paypal asked me to login twice. I thought it was porbably a mistake and no biggie. H...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @HairyTrolls,
Thanks for adding the screenshots and the context. Let's try and get that loading issue for the live chat page fixed so you can get in touch with the support team asap. To start please clear your browser cache and restart device and see if that helps the with live chat issue.
Do let us know if that did the trick for you or not. Also could you include the answer to these questions in your reply also please:
- What device are you sending the Help ticket/creating a support case from? PC/Mac/Android/Iphone?
- What browser are you using? Google Chrome/Internet Explorer/Mozilla Firefox?
Thanks,
EA_Lanna
Not sure if its okay to post again to get some attention to this? 🤨
@HairyTrolls Try using a different browser, especially Internet Explorer. (You might never use it, but it's in there somewhere.) If that doesn't help, try using a different connection, e.g. your phone. If you don't want to contact support on your phone itself, you can still use it as a mobile hotspot for your computer. Be sure it's using data, not your home wifi.
Already tried that, I tried to change the route of the help however, and seemed to be able to contact them on email.
@HairyTrolls If the email contact doesn't help, you can try picking a different category of problem, i.e. "payment error" rather than "request a refund." Different categories get handled differently, and it might be that the one you've been using is supposed to route to phone contact (not available right now) or something similar.
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