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princess_snowph's avatar
princess_snowph
9 years ago

PC crashes after 20 mins gameplay

Hi, Sims 4 keeps crashing my PC after 20 mins gameplay. It also does this when I play Minecraft. Can someone help please. PC spec attached. Regards.
pc
princess_snowph's avatar
princess_snowph
9 years ago

Hi,

Thanks for the advice but it hasn't made a difference. I'm helping my daughter with this and I'm not the best techie around so I wasn't too sure which graphics card she has and how to update so I did the automatic update on the link you gave. She restarted PC and loaded Sims 4 and the usual crash happened after 13 mins.

Very frustrating.

Thanks again.

    • princess_snowph's avatar
      princess_snowph
      9 years ago

      Hi,

      This is getting too complicated for me and the link you have sent has bamboozled me. There's too much info that I simply don't understand.

      What can I do ?

    • princess_snowph's avatar
      princess_snowph
      9 years ago

      Hi,

      After a very stressful attempt I have carried out the re-install, but Sims 4 still doesn't work.

      I read elsewhere about turning off vsync and I have done that as well.

      Do you have any other ideas ?

      Thanks

      • Phantomlover1717's avatar
        Phantomlover1717
        Legend
        9 years ago

        Could you post a new DxDiag?

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