Forum Discussion

Madamelee's avatar
Madamelee
Legend
5 years ago

PC falling asleep when paying Sims 4 or after exiting

I have fewer mods/CC then I did last time (and yes I did check playing w/o the mods folder-still happened) .  But I still have the computer freezing up and then falling asleep on me when playing.. Sometimes the freezing up happens after I exit the game and try to do something else  - I can't do anything no mouse, or the task manager short cuts   I have to go underneath the desk to the power cord in order to turn it off.  (PS: the cord thingy has both a lamp, a phone and an answering machine as well as the computer  all plugged into it)    I have the requirements for the game and as far as I know there's no updated drivers for anything.   As far as I can tell there's nothing new in the dixag which wasn't new in one of my previous thread    I do have something extra (I know its not HWI but it's something) of how the computer is when I''m not playing Sims   I'm playing on a desktop PC 

For a little while I thought it was because of a mod being in the wrong spot.. because after I fixed that I was able to play for a period of time. Or I didn't have the updated mod.. but I do have updated mods and I still have problems (and like I said even with no mods I still have problems)  The only thing new is I had to get the mouse replace..but i was having problems before then anyway.    

The monitor is under the desk almost on the floor (its not touching the floor due to do blocks Dad put there a couple of summers ago) is that a good place for it? 

I did check the scfrow thing again and I also tried a memory diagnostic tool-both said the computer was fine.   I have the last Windows updates

I really need to figure out what this problem is because it's preventing me from working on my SimLit

27 Replies

  • Madamelee's avatar
    Madamelee
    Legend
    5 years ago

    i'm still figuring out how to test RAM but I can get into the boot menu but I don't see the USB drive-it's just "J"  and I have 3 boot menus to choose one- and as far as I can tell none of them look correctly.  

    @puzzlezaddict 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Madamelee  I'm sorry, I have no idea what to tell you without being able to see what you're seeing.  If it's any help though, drives C and D are internal, and drive E is a DVD drive.  So if there's exactly one other option listed that's none of those three, that's the USB.  Make sure you don't have any other USB devices plugged in though.

  • Madamelee's avatar
    Madamelee
    Legend
    5 years ago

    @puzzlezaddict  

    I got the memetest to run  and   all 4 cycles passed with no issues.  My parents want me to look up the thing (bulging capacitors)  you suggested in my PM (I had to show Dad the two threads+ the one PM).. but I think there's no point since I don't want to undo the casing incase we need to take it to a shop. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Madamelee  There's no harm in taking off the front panel of the case and having a look inside.  Cases are built to support this, since people need to clean and check components from time to time.  But if this is a case of bulging capacitors, you'd wind up taking it to a repair shop anyway, so if you really don't want to do it, then I guess you could just skip the step and go right to the repair shop.

  • Madamelee's avatar
    Madamelee
    Legend
    5 years ago

    @puzzlezaddict   I was told to try to use a different Stress test too (ADIAS64)  and individually test stuff (I done 3 without playing Sims 4) but I just did trying to play Sims 4 for 5 mins each  and  1 ran fine (CPU) but  there were problems apparently with GPU and with RAM.  With that last test I couldn't get past the loading screen 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Madamelee  I'm sorry, I really don't know how else to help you.  I think the best thing is to take the computer to a repair shop to have it evaluated.