[PC laptop] Game crashing even after reinstall

@runicbinary  When you say you reset the game, do you mean you started with a clean Sims 4 folder?  If you haven't already, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save and play for a bit, and if so, how it runs.  Let me know either way.

If the game won't load or lags even in a clean folder, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Yes, that's what I mean by reset. I tried it and the game crashed as soon as I tried to move a newly-created sim into a lot.

I've attached my dxdiag. Thank you for responding

@runicbinary  Given the type of error, it's a good idea to start with a couple of basic checks of your Windows system files.

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Restart before playing.  Please also check whether you can install Windows 10 version 2004 (the May 2020 update).  I'm not saying you need to do that now; just see whether Windows would let you if you wanted.  Hit Windows key-i, select Update & Security, and you should either see the option to update to 2004 or a notice that your computer isn't ready yet.  It should be fine, but it's worth checking anyway.

Okay, thanks for getting back to me! I followed all the steps. The message I got was "Windows Resource Protection did not find any integrity violations." I restarted and I'm still having the same problem.

I know this might not be useful, but I am having the same issue too.

Know that you are not alone ☹️

@runicbinary  Alright, try reinstalling the VC++ runtimes that Sims 4 uses, specifically the x86 and x64 versions from both 2010 and 2013.  It's best to uninstall your current copies, and download new ones from Microsoft.

Hit Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ 2010 Redistributables.  (Leave the copies from the other years alone.)  Click on each 2010 version and select Uninstall.  You can download new ones here:

x86:  https://www.microsoft.com/en-us/download/details.aspx?id=8328

x64:  https://www.microsoft.com/en-us/download/details.aspx?id=13523

Even if you have a 64-bit OS, you still need both copies.  Repeat for the 2013 runtimes:

https://www.microsoft.com/en-us/download/details.aspx?id=40784

You can skip the _arm version, which is for a different class of device.

Restart your computer and try to play.  If the game crashes again, it would be helpful to get a crash log.  Here's how to generate one:

• Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
• In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
• Launch Sims 4 and wait for it to crash (whether you can play at all or not)
• After it crashes, wait for any crash dialogs to finish
• Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
• Upload the last .dmp file to a filesharing site and link it here
• When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.

Okay, I uninstalled the old ones and replaced them and it's still happening. I'm sorry, I don't know what pastebin is or how it works, but I came up with this: https://paste.c-net.org/SinkingFlawed

I hope that's what you needed.

Now I can't get into the steam client. When I can get it to open at all, I type in my login information and hit enter and it grays out everything but the cancel button. This is really something. I've only had this laptop since July and I use virus and malware protection. All I want to do is play my video game.

It works! Oh my God, thank you so much. You didn't have to walk me through all that, but you did, and I really appreciate it. Now I know why it says "hero" under your name!