Forum Discussion

Tikkizen's avatar
Tikkizen
3 years ago

Play the sims 4 in another language

Hi everyone! I just got a new computer and was going to download the sims 4 game on it. However when I was going to download it on the EA app (I have a pc) the only language in the list to choose fr...
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @eloela94 

If you're only seeing the option for English, it sounds like you may have the wrong region-version attached to your account. We aren't able to look into this or change this version here on the forums, but you can contact live support to have them review the entitlements for your account and get the correct version added. 

Please reach out to the live support team from the help site here so they can look into this further with you. I'd also recommend you attach this AHQ conversation when you reach out so the team has further information to reference. 

eloela94's avatar
eloela94
2 years ago

Hi @EA_Solaire 

Thanks for your response.

I had been on that page in the first place but it directed me here.

I have now tried again and it won't let me to start the case.

Please see attached

1.I clicked on my cases - start a new case.

2. It took me to the game selection.

3. After selecting the case there's no option to proceed with the case.

Could you please advise as feel that I'm missing something.

I went into account settings and changed Country and Language to polish - could this potentially help? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @eloela94  Switching the info on the EA Help site to Polish may have impacted your ability to access support options.  I don't know for sure, but I do know that English-language help is the easiest to access in general.  If you still can't get anywhere, try this link:

    https://help.ea.com/en/help-contact-us/?product=the-sims-3&platform=&topic=missing-game&category=manage-my-account&subCategory=find-missing-game

    Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

    If you can't contact support that way either, please post back, and hopefully EA_Solaire will have further suggestions.

    • eloela94's avatar
      eloela94
      2 years ago

      @puzzlezaddict I have managed to navigate and opened the case - looks like switching the language didn't have an impact and already had a reply from the Support.

      Fingers crossed it will work 🙂

      Will come back to this thread once I know more as it might be useful for someone in future 🙂

      Thanks all

      • eloela94's avatar
        eloela94
        2 years ago

        Hi @puzzlezaddict @EA_Solaire 

        I started talking to the support and can't hide the fact that I'm actually being frustrated.. I feel like I hit the wall..

        Could you please advise if I can share their response on the forum? Don't want to get banned for something that isn't allowed..

        Thank you,

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,569 PostsLatest Activity: 20 minutes ago