Forum Discussion

2 years ago

Play the sims 4 in another language

Hi everyone! I just got a new computer and was going to download the sims 4 game on it. However when I was going to download it on the EA app (I have a pc) the only language in the list to choose fr...

eloela94

2 years ago

Hi @EA_Solaire

Thanks for your response.

I had been on that page in the first place but it directed me here.

I have now tried again and it won't let me to start the case.

Please see attached

1.I clicked on my cases - start a new case.

2. It took me to the game selection.

3. After selecting the case there's no option to proceed with the case.

Could you please advise as feel that I'm missing something.

I went into account settings and changed Country and Language to polish - could this potentially help?

puzzlezaddict

Hero+

2 years ago

@eloela94 Switching the info on the EA Help site to Polish may have impacted your ability to access support options. I don't know for sure, but I do know that English-language help is the easiest to access in general. If you still can't get anywhere, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&platform=&topic=missing-game&category=manage-my-account&subCategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

If you can't contact support that way either, please post back, and hopefully EA_Solaire will have further suggestions.