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Tikkizen's avatar
Tikkizen
2 years ago

Play the sims 4 in another language

Hi everyone! I just got a new computer and was going to download the sims 4 game on it. However when I was going to download it on the EA app (I have a pc) the only language in the list to choose fr...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@eloela94  Switching the info on the EA Help site to Polish may have impacted your ability to access support options.  I don't know for sure, but I do know that English-language help is the easiest to access in general.  If you still can't get anywhere, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&platform=&topic=missing-game&category=manage-my-account&subCategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

If you can't contact support that way either, please post back, and hopefully EA_Solaire will have further suggestions.

eloela94's avatar
eloela94
2 years ago

@puzzlezaddict I have managed to navigate and opened the case - looks like switching the language didn't have an impact and already had a reply from the Support.

Fingers crossed it will work 🙂

Will come back to this thread once I know more as it might be useful for someone in future 🙂

Thanks all

  • eloela94's avatar
    eloela94
    2 years ago

    Hi @puzzlezaddict @EA_Solaire 

    I started talking to the support and can't hide the fact that I'm actually being frustrated.. I feel like I hit the wall..

    Could you please advise if I can share their response on the forum? Don't want to get banned for something that isn't allowed..

    Thank you,

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @eloela94  According to the rules of this site, you're allowed to post the transcript of a conversation with support, although it's generally not requested or encouraged.  The important thing is to make sure it doesn't contain any personal information.

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