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sunneva05's avatar
8 years ago

Problem with 64-bit/32-bit in game

I had a notificatio after i opdated sims 4 one day (and i never had it before) and it said that you need to swith to 32-bit and i pressed OK and another notificasion came up and it said that you need to switch to 64-bit and i did and then i restarted the game and the same notificasion came everi time pleace help I have had this for some days now

23 Replies

  • My game worked becose I renamed my sims 4 folder and the same message comes up again
  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @sunneva05  recovery should only be used if you have a general system issue. Like if you tried to update a driver and that device no longer will work or has issues working. If just one game is having issues you need to troubleshoot the issue. You now have your system in an unknown state. If your system is reloading the old driver then you may be trying to install the wrong driver. You have made several statements that need to be confirmed. Something about two graphics cards and you did a recovery. Doing a recovery should be the very last thing you do to correct a problem. If you haven't done a save in some time (a save should be done just before you try to install a driver you are unsure ofso you can restore the system to a known previous condition) there is no telling how much will be reversed. IMO - I think the video drivers are Windows default and you may be trying to load the incorrect drivers which the system is rejecting. The very first thing you need to do is determine if there is a dedicated video chip in that laptop. If there is you need to get the proper video driver for that model. You need to get the operating system (Microsoft Windows) working correctly first THEN troubleshoot the application if necessary. We need to see your systems configuration and start from there.

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