Problem with promo code
When I first got sims 4 I used my brothers origin account and I installed it on his. I now have no idea what the username and password is to it so I got my own. But when I enter the promo code it says...
Forum Discussion
Double post:
http://answers.ea.com/t5/The-Sims-4/Problem-with-code-for-sims-4/m-p/4603726#U4603726
By getting another copy of the game.
The code is linked to the account you first installed the game with.
Maybe EA can help you with regaining access to your brothers account:
http://help.ea.com/en/contact-us/new/
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