Problems with activate UI in Sims4
Hi
After the last update I can´t start the game. An issue with acctivate IU, how can I do to make the game work again?
Ulrika
Forum Discussion
4 Replies
Hey @jepulle,
can you provide us with a screenshot of the error message and a DxDiag file?
Learn how to create a DxDiag file: -> Click me! <-
To gather a DXDIAG on your computer, please follow the steps below:
- Press and hold the Windows key and the letter R on your keyboard
- You will see a Run box in the lower-left corner of your screen
- Type dxdiag in the text field
- Click OK
- If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
- If your computer has a 32-bit version of Windows, that button will not be available
Spoiler
64-bit Users will notice the "Run 64-bit DxDiag" button in the bottom-left next to "Help" and should click it once it becomes available. 32-bit Users will not have this as a visible option.
Once you have an open DXDIAG report, there are several pieces of information that are especially helpful in pinpointing the cause of game performance issues:
- The main page of the DXIDAG is the System tab. On the System tab, make a note of what is written next to Operating System, Processor, andMemory. Those three pieces of information are the key components of the System tab.
- Next, click on the Display tab. On the Display tab (seen in the screenshot below) please note the information written next to the word Name. Finally, on the right-hand side of the Display tab is a Drivers heading. Please note what is written next to the word Date.
- Click the Save All Information button, found on the bottom of the DXDIAG report
- Save this text file to your Desktop if possible
You can tag me with @EA_Valgard in your answer to notify me. =)
Cheers,
Val
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