Product Code - Sims 4

Hey, try contacting your retailer. Was the slip of paper which normally contains a code blank? Or was there no slip with a space for a product key?

The slip of paper had the installing information etc. on it  and there was a gap at the bottom where the product code should be. I wasn't able to contact the seller for some reason so I've reported a problem.

Im in the same boat, just got my sims 4 collectors edition and just assumed i could download the game instead of using the cds (as i didn't build in a cd drive to my pc), but the product code is nowhere to be seen, there is the sims 4 serial number but no product code. Just about to call EB games and hope they can help me out.

How did you fix this?

This post if from 2014..... Please make a new post with a bit more information on the issue you're having.