Solved
Promo code/ email problems
I had to delete my first email I used for Origin but I forgot to change my email to my new one so I thought I could just make another account but when clicked the sims that was already in my tabs it ...
Yes your serial is connected to your Origin account.
If you could prove you own the serial that comes with the game EA might just help you move the game.
http://help.ea.com/en/contact-us/new/
