Purchased wrong Add-on, would like to exchange for different add-on
I mistakenly purchased the wrong add on. Snowy Escape. Would like to exchange for Eco Life. Please advise how to request a change of product.
Forum Discussion
@AwesomeTori09 There's no reason you can't pick a close-enough category of issue when submitting your request. Once you pick the category, you'll get options for contacting EA, usually including at least live chat. Since it's free (unlike most call options), it's usually the most efficient choice.
@puzzlezaddictMy situation was resolved. The advisor made me no promises and explained everything that I already had read regarding DLC content. He had a word with his specialist and they came together to refund my purchase and allow me to re-purchase the DLC I really needed. Thank you for advice.. I had almost given up.
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