@Sophylis Does your computer automatically restart, or does it shut down? Do you see any BlueScreens? A good place to start would be by running a dxdiag; you can attach the results directly to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
It actually shuts off, stays off a few seconds, then boots up right away again, as if nothing happened. No bluescreen, no error message at all. If i do anything else than playing sims4 after rebooting (even playing other games) it keeps working. As soon as i play Sims 4, it does a repeat of this random shutdown sooner or later.
I downloaded the oldest driver from the nvidia archive they still had (still newer than the one i had), and installed it. Did not get around to testing how it would behave with that yet though. Lacking the time for that currently. Really hope it works again... it totally sucks to have those random reboots out of nowhere. Even more weird as it only happens in the combination of new drivers + sims 4, everything else works just fine.
I did do the dxdiag though (with this older driver already installed). Wonder if it will be able to tell you more.
@Sophylis You're right, no BlueScreens. This makes a hardware issue more likely, although it is interesting that the issue only surfaced with a newer GPU driver. Still, the best place to start is with some hardware monitoring. You can download hwinfo (the free versions are fine) from here:
https://www.hwinfo.com/download/
If you'd rather not install it, just get the portable version. (If you do want the installer, be sure to click the green button, not the orange one.) Unzip it, launch it, make sure "sensors only" is checked, then click the icon with a sheet of paper and a + sign to start logging. You can save the file directly to your desktop. Wait five minutes, then open Origin and launch TS4, and play until you get a restart, or 20 minutes if the old GPU driver works well enough to not trigger a restart.
You can upload the log file to a third party site in .csv format and link it here, or change the format to .txt (logfile.txt, not logfile.csv.txt) and attach it to a post here.
@puzzlezaddictdidn't have time to get to it earlier, cause of my work times. I have the logfile here: https://www.dropbox.com/s/b7clm0aklzy3xb3/hwinfo.txt?dl=1
Hope that is what you wanted in the format you wanted. I went back to the oldest archived drivers i found on nvidia, those are still newer than the one i had before. This is 5mins+20mins of logtime, without the crash yet. But that may not mean anything, with the very newest drivers i was able to play for 75minutes before it finally crashed.
Would for sure love to find out what the problem is. So that it can be fixed for good.
Big thanks for your help so far.
@Sophylis Don't worry about the delay; it's been crazy here too. I'll look at your log file later today and get back to you.
In the meantime, you can always have hwinfo open and logging while you play. If you play normally, and you eventually get a crash, you can upload that log too—maybe there will be something obvious. But it would also help if you noticed any pattern to the crashes, like if it happened when you went back into CAS after playing for a while, or when you loaded a certain lot, that kind of thing.
If there's no pattern, don't worry about it too much. A PC reboot suggests it's more about hardware than the game, so there might not be anything obvious about the way you play.
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