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@Nightstaber There are a few different BlueScreens in your dxdiag in addition to the Sims 4 errors. So it would be useful to see the minidump files from the BSODs. Please open a File Explorer window and enter C:\Windows\Minidump in the address bar. For any files you find from after this problem started happening (although the oldest may be gone), please right-click on them and select Copy, then right-click on your desktop and select Paste.
From there you can zip the files together and upload them to a free filehosting site. Please link them here.
https://gofile.io/d/jlVL8j
- puzzlezaddict5 years agoHero+
@Nightstaber Thanks. I'll take a look later today, when I'm back in Windows and have access to debugging tools.
- puzzlezaddict5 years agoHero+
@Nightstaber Sorry for the delay in responding. I looked at the crash dumps last night but wanted to get a second opinion on them. @holger1405 took a look as well, and we went over the info.
We think (he thinks) that it's reasonably likely that this is a hardware error, either the RAM or one of the hard drives. Start with memory. The most thorough tool is MemTest86, which is free; all you need is a USB stick you don't mind erasing.
https://www.memtest86.com/index.html
https://www.overclockersclub.com/guides/memtest86_memory_guide/
The most thorough approach is to test each RAM module separately and in different slots on the motherboard. If you see an error, please let me know and save the result.
If MemTest comes up clean, the next step is chkdsk:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste "chkdsk /f /r c:" without quotes, and enter
- You'll be asked to allow a restart; say yes
When the scan is done and your computer has rebooted, here's how to find the results:
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html
- 5 years ago@puzzlezaddict Thank you very much. I will look into this, both memory and checkdisk.
Your time and input is highly appreciated. Will let you know what i figure out =)
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