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Hero+

Re: Build not saved

@GremlinGamerGirl If you try saving your progress in a different save, does it work? I'm not suggesting you go through the entire build process again; just play for a few minutes and save. You can use a new save rather than an existing one if you want. If that doesn't work, please try using "save as" instead, which creates a new slot. Try it on the other save you're testing and the main one.

I'm also curious whether saving a build to the in-game library works. You can just build a box in a new save and see whether it saves properly, and if not, whether there are any new corresponding files in Tray.

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

And let me know what antivirus you use.

2 Replies

GremlinGamerGir
2 years ago
Thank you for replying. The save I used (after losing 10 hours) was from a recovered file, that I had saved as a new game. When I started the game after that, the new slot had disappeared. I've built on it again to test and saved a new game in a new file since then - everything is saving so far. It also saves to the library fine since.
It looks like I've just lost that build and it's not a persistent issue (I hope). Honestly, if it weren't for the single log of evidence I could find showing the time I was playing, I would have questioned my own reality. Will back up to library more now. I probably won't build on that lot again for a while and started in a new world.
I ran a dxdiag when looking through previous posts, but I'm cautions about sharing a lot of data. Admittedly - I'm using a HP laptop. AVG antivirus.
In task manager the game is running at 50/70% CPU; 2000MB / 90% memory; 0.1MB / 1% disk space; 0% / 0% network and 90/94% GPU, if that helps or is relevant. I have a few browser windows, and EA app running. It crashed when starting up my security camera app so I guess it can't handle both anymore.
puzzlezaddict
Hero+
2 years ago
@GremlinGamerGirl A dxdiag doesn't contain any sensitive information, which is why we're allowed to ask for it on this forum. But if it would make you more comfortable, I could let you know when I'd seen it and you could take it down (editing the post gives you the option), or you could upload it to a third party and PM me the link.

AVG can mess with Sims 4 data, but it's almost always sufficient to set the proper exceptions. Even if you have already, please double-check the settings, and make sure you have an exception for EADesktop.exe.

https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html/#avast

I still think it's worth spending a few minutes building in that save and then seeing if you can save your progress, both with "save" and "save as." You could just look at the saves folder immediately afterwards to see whether the new save is present. If it's not, that's one issue; if it does show up and disappears later, that may be another problem entirely.

The hardware usage you've reported is high but not unreasonably so for Sims 4, and it shouldn't have any impact on this issue.