Forum Discussion

Re: can't update my sims 4 game

Having similar issues

Game is asking for an update, however this was completed a few days ago. Since bought expansion packs all dowloaded fine. 

Gone to play today and now asking for an update again and my packs bought over the weekend are no longer linked, advising I needs sims4 base game to play.

Deleted and re-installed EA

Cleared cache 

And currently in the process of repairing each expansion individually

Any help will be greatly appreciated

1 Reply

Replies have been turned off for this discussion
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @7f1d9c1504cfc3e1  Where did you buy the packs: directly from EA, from Steam or Epic, or from a third-party vendor that provided codes for you to register?

    Additionally, are you sure you're in the correct account?  The message about needing the base game should only appear if you've signed into an account that doesn't already own it, which might be the case for an alternate account.  Please double-check this account's purchase history for your previous purchases, not just the most recent ones, to see whether this is in fact the account you'd been using up until now.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,970 PostsLatest Activity: 4 months ago