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Re: [CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game

I Moved The Files From Origin Games To EA Games And Deleted It From Origin Games. Have I Done It Right?

8 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Roblox_Boy22  No, you don't have Sims 4 installed into EA Games, so simply placing the folders there won't accomplish anything.

    Instead, please do a clean uninstall of Sims 4 and the EA App using Revo Uninstaller.  Start with Sims 4:

    • Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Sims 4 from the list, and click Uninstall.
    • Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
    • Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
    • Close Revo, and restart your computer.

    Uninstall the EA App with Revo as well.  I don't have instructions for that at the moment, but the process should be straightforward.  Restart again when you're done.

    Install the EA App, then the Sims 4 base game and one pack, just to make sure it works.  Once you launch the game, the other packs should start downloading, but this means you won't need to wait in order to test.  And if the one pack you do install doesn't show up in-game, you can pause the downloads of the other packs and reply here to let me know.

  • Roblox_Boy22's avatar
    Roblox_Boy22
    3 years ago

    I Have Re Installed The Sims 4 And EA And Installed The Holiday Celebration Pack But The Other Packs Haven't Showed Up, I Will Restart And Clear Cache Just I Case

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Roblox_Boy22  The idea is just to see whether the content from the one pack you installed shows up.  If you can't tell whether the Holiday Celebration content is in-game, install another pack, one whose content you can recognize, and let me know whether it loads.

  • Roblox_Boy22's avatar
    Roblox_Boy22
    3 years ago

    The Holiday Celebration Pack Is In Game And Obvious And It Has Loaded Successfully

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Roblox_Boy22  Great, then download the other packs and check them too.  Everything should work correctly, but test anyway to make sure.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Roblox_Boy22  Open your EA App game library, click Sims 4, choose Manage > Manage Add-ons, and click Download for any packs listed there.  When the downloads finish, go in-game and let me know whether any packs are still missing, and which ones.

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