Re: [CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game

Thank you. I ran the search, but it appears the files are in the correct locations. I have the screenshots attached showing the install location is the same as for what is set in the Sims 4 in the EA App. I know you say there's no conflict between Sims 3 and 4, however the expansion packs have the same naming structure, though they are of course installed in different locations.

@Khfan61  The issue the EA App has with installing packs into the wrong location only happens when the app finds multiple folders that contain program files and have "The Sims 4" in their name.  So even though Sims 3 has pack folders with the same names, that doesn't trigger any errors in the App.  Or at least I haven't seen any, and my own multiple computers with both games installed haven't seen this type of error for either game.

The folders do look like they're in the correct location.  I can ask someone from EA to take a look at your posts, but that won't happen until tomorrow at the earliest.  So if you'd like to keep troubleshooting in the interim, I'd suggest doing a clean uninstall and reinstall of Sims 4 and the EA App using Revo Uninstaller (the free version is fine).  Here's how:

• Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
• Download Revo from here.
• Launch Revo, select Sims 4 from the list, and click Uninstall.
• Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
• Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
• Close Revo, and restart your computer.

Uninstall the EA App with Revo as well.  I don't have instructions for that at the moment, but the process should be straightforward.  Restart again when you're done.

Install the EA App, then create a new folder into which you'll install Sims 4 rather than installing it directly on X.  It should still be on the root level of the drive of your choice, so X:\Games, but not X:\Program Files\Games.

Let me know how it goes, and if it doesn't help (or I don't hear from you until tomorrow), I'll flag your posts to someone from EA.

It looks like completely nuking The Sims 4 and EA App with Revo did the trick! I was able to drop back in my mods/CC and saves, and the save loaded up and recognized I had the correct packs. I also set the new install location as one folder deep as opposed to the root directory. I'm thinking that may have been the issue, but it's strange that it would happen after having already played with the packs, and since I've never had an issue with other games I have installed in the root directory. Either way thank you for your help, I very much appreciate it.