Re: DirectX 11 Technical Issues and Feedback Thread
- Platform: PC
- Which language are you playing the game in? English
- How often does the bug occur? Every time I play the game, usually about 2-3 minutes in. This only started after downloading and playing after purchasing and installing the Storybook Nursery and Artist Studio.
- What is your current game version number? 1.109.207.1020.DX9 (I think, it was a bit hard to read)
- What expansions, game packs, and stuff packs do you have installed? Everything except for the following kits: Urban Homage, Poolside Splash, Grunge Revival, Simtimates Collection, First Fits, Moonlight Chic, Modern Menswear, Incheon Arrivals, Bust the Dust.
- Steps: How can we find the bug ourselves?
- Start my game
- Play my game
- After a few minutes my game crashes
- Be sad because the game has crashed
- Repeat process with foolish hope it won’t happen again
- Be disappointed.
- What happens when the bug occurs?
- The game freezes mid mouse-movement for up to 30 seconds, and the game closes. There are no error codes or information.
- What do you expect to see?
- A functioning game.
- Have you installed any customization with the game, e.g. Custom Content or Mods No
- Please note, I have already tried: Restarting my device, shutting down and turning on my device, “Repairing” the game, clearing my cache. I also copied the following information from the Event Viewer on my computer (Surface Laptop 5 running Windows 11 Home, which I affectionately call Brunhilda Jr)
Faulting application name: TS4_DX9_x64.exe, version: 1.109.207.1020, time stamp: 0x66f5aedf
Faulting module name: dxilconv.dll, version: 101.6.2112.13, time stamp: 0x8f4b6ecf
Exception code: 0xc0000005
Fault offset: 0x000000000001ab5b
Faulting process id: 0x0x8E7C
Faulting application start time: 0x0x1DB2088D9DE9F4F
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Faulting module path: C:\Windows\SYSTEM32\dxilconv.dll
Report Id: afacae42-4906-4e8d-b86d-8500178637d2
Faulting package full name:
Faulting package-relative application ID:
@honeysoychicken I've split your post into its own thread since you're clearly running Sims 4 in DirectX 9 mode, not DX11. (Your Event Viewer info confirms that: TS4_DX9_x64 is the DX9 executable.) This particular type of crash should be fixed by switching to DX11 mode. Open your EA App game library, click Sims 4 > Manage > View properties, and add -dx11 in the command line box.
Since your dxdiag itself crashed while running, which can be a fluke or a sign of a system issue, I'd suggest running a couple of basic checks of your Windows system files as well. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
If you get another crash, please post the same Event Viewer info.
