Re: EA app and Sims 4 game keeps crashing on launch or when trying to save

@398n8p45miqd  Please uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling it.  Let me know whether that helps with the App crashing.

If you still can't open Sims 4, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/