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crinrict's avatar
crinrict
Hero+
7 years ago

Re: error code it is recommend that you relaunch your game?!

Hi @omgitsmeadow

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

2 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @pudd1973,

    Good question. It's always good to have a back-up in case anything goes unexpectedly. To do this, head to Documents > Electronic Arts > The Sims 4 and copy the file. Paste it onto your desktop. 

    I'll lock this thread here as it's a bit of an oldie but if you're still having this issue after trying the advice in here, please pop open a new thread. 

    Thanks, 

    EA_Lanna 

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