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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: Error de4ee14f:29f00e76:00000000:4b0d852b

@killaki19  As a test, please remove all your mods, as in, move the Mods folder to the desktop and delete localthumbcache.package.  If this works, you can start adding back mods and see which ones cause this issue.

If that doesn't help, move the entire Sims 4 folder out of Documents\Electronic Arts and onto the desktop and test again.  This will temporarily remove all your user content (saves, saved Tray items, etc.), but you can put those pack later, once the game is working again.  If you still get the same error, run a repair: open your Origin game library, right-click on the Sims 4 icon, and select Repair.

2 Replies

  • killaki19's avatar
    killaki19
    3 years ago

    Okay I tried both and I’m still getting the error 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @killaki19  Please make sure you're removing the mods, or the entire Sims 4 folder, from the correct location.  It's not uncommon for the game to read a different Documents folder than the one you access, particulary if you're looking at OneDrive's version of Documents.  So please check both OneDrive and the local Documents folder.  For the former, you can click OneDrive in a File Explorer window and navigate from there.  For the local version, open File Explorer, click This PC in the left panel, then open C > Users > [your username] > Documents.

    In both cases, if you find a Sims 4 folder, move it elsewhere; the desktop is fine, but rename the folder first so you're not trying to put three Sims 4 folders in the same location.  Then try again to start the game.  Please let me know what you find as well.

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