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gratsoy's avatar
gratsoy
5 years ago

Re: Fresh Install wont boot game

I have found the solution.

In my antivirus I had added an exception so it wouldn't Scan the Sims 4.  I found another option to cmpletely exclude it from "Advanced protection"
After making the change effective it booted immediately

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @gratsoy  Thanks for the update.  What antivirus are you using?  It would be helpful to add instructions for that particular program to the list.

  • gratsoy's avatar
    gratsoy
    5 years ago

    I am using Sophos Home Premium.

    I've attached a photo of where the exception needs to be made. It is under Help>Troubleshooting>Local Exclusions

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