Re: Gallery - Could not locate this item
Hi, I am having this issues for months now, since the 1st update after i installed sims 4. i got sims 4 from origin for free, when they were giving it away for free. months later they ran an updat...
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@LustfullRage I am looking at your case with some other helpers and need a bit more information.
Are you on PC or Mac? The source of problems can be the same but some command keys are slightly different.
For PC
Click the Start button.
Open the Run dialog box.
Type “dxdiag” and press Enter.
Save the report and attach the file with your reply.
@EuphorialQueen What are you looking for in my DirectX? i am not comfortable sending a screenshoot of the report as it contains confidential data pertaining to my machine. I can confirm that my machine is an MSI gf63 8RC. I have a gaming laptop and its 64 bit. I have no other problems with my other games. also i have an SSD (50% full) and a 1tera HD thats 20% full. the graphics card has its own memory and not shared.
@LustfullRageTotally understand not wanting to share private information and nor should it be shared. When I needed to share mine I blocked out the information about computer name / ID etc. Specifically interested in the operating system, processor and display devices. You can copy just that information to share leaving out any sensitive information. This will help us to better help you. 😇
- EQ Avid Sims player.Edit: Please note It is always safe to share a diagnostic report. Other than the machine ID the remainder is important to provide information that is vital in helping resolve issues.
Thank youHere you go.
Thanks for helping me out.
Here you go.
Thanks for helping me out.
@LustfullRage Please run the dxdiag again, click the "Save All Information" button at the bottom of the window, and attach the entire text file to a post here. You can delete the computer name if you want, but there's nothing else in a dxdiag that could possibly identify you or your system. (That also goes for BIOS, which is just your motherboard's own system.) There is barely anything useful in the two screenshots you've shared. And yes, we do need to see the GPU driver information you've blacked out, as well as the other driver entries later in the dxdiag, and some other info as well.
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