Having/had? the same issue. I could load a save, but only for a sim not on my home lot. Home lot was stuck loading and I had to restart my laptop completely just to leave the game. I reverted back to DX9 and tried again. It crashed the first time I attempted to load the game, but the second time I was successfully able to load my save on that lot. Playing in live mode a bit to see if it crashes again.
@october_sims wrote:Having/had? the same issue. I could load a save, but only for a sim not on my home lot. Home lot was stuck loading and I had to restart my laptop completely just to leave the game. I reverted back to DX9 and tried again. It crashed the first time I attempted to load the game, but the second time I was successfully able to load my save on that lot. Playing in live mode a bit to see if it crashes again.
'I reverted back to DX9 and tried again...'
After spending hours and hours I did just that and sofar it runs smoothly as ever.
So far no more issues (that I know of)
how do you convert to DX9? im also having this problem
For anyone who can't launch the game at all, please post a screenshot of any error message you see in addition to any other requested info.
@october_sims @Moosesmuggler @Fredbrenny @Calamitygrlgreen I'd like to see dxdiags from all of you, even if DX9 works fine. Please run one and attach it to a reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@Sendenai Please use your dedicated thread here:
https://answers.ea.com/t5/PC/Game-crashing-after-last-update/m-p/14050500
here is mine
@Calamitygrlgreen Please attach the entire dxdiag, saved as a text file.
ok. here it is
@Calamitygrlgreen Please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
And disable Game Mode and Game Bar, both under Windows Settings > Gaming.
Finally, please only play with the laptop plugged in, and make sure it's set to use the Nvidia graphics card for Sims 4. Open Windows Settings > System > Display > Graphics settings, click Browse, find TS4_x64 on the list, and choose the high-performance option. Do the same for TS4_DX9_x64 as well so you can switch to DirectX 9 as needed.
All of this covers what I see in your dxdiag, but I'd also like to know what the exact problem is that you're seeing. This thread has reports of a few similar but possibly unrelated issues, so I want to make sure I'm not overlooking anything.
If you can get to the Main Menu but can't load your save, please let me know whether you can start a new save instead, and whether using Load Game and choosing a different household within one of your old saves works.
@puzzlezaddictI was unable to resume saved games. Since I reinstalled, put the DX9 argument in and rebooted everything is working fine. I started a new game and have closed out and been able to resume without any problems. the game is also running smoother than it was before the update. Thank you for taking the time to help me. I may not come to these boards often, but I do very much appreciate the help. 🙂
heres mine, as requested
