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7ofLein's avatar
7ofLein
Rising Novice
1 year ago
Solved

Re: Game Completely Unplayable after 9/18/2024 Update

I cant load a save after loading into the main menu, it goes on perpetually, I am on an Intel computer, so the Direct X shouldnt have changed right? I also dont have a toggle button in Graphics to ch...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    1 year ago

    @7ofLein  You're correct, DirectX 11 shouldn't be active.  Please make sure that you didn't previously enable it though.  Open the EA App game library, click Sims 4 > Manage > View properties, and check the command line box.  if you see -dx11 there, remove it.

    Otherwise, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    And let me know whether you can play in a clean Sims 4 folder without adding back your saves and Tray folders.

puzzlezaddict's avatar
puzzlezaddict
Hero+
1 year ago

@7ofLein  You're correct, DirectX 11 shouldn't be active.  Please make sure that you didn't previously enable it though.  Open the EA App game library, click Sims 4 > Manage > View properties, and check the command line box.  if you see -dx11 there, remove it.

Otherwise, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

And let me know whether you can play in a clean Sims 4 folder without adding back your saves and Tray folders.

williaminc1975's avatar
williaminc1975
New Novice
1 year ago

new update 9-18-2024 update has broken my game so bad when i go to play, click on family i want to play and go to bed 8 hours later still loading the save file, 8 hours of loading screen, does EA test these updates or do they just put them out there and see what nightmare comes out of it? you would think a game that makes them money they would make sure every update and add-on would work right. had to force game to quit from computers task manager no other way to stop it. 

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