Re: Graphic Card Issue

@ArizonaK20  Thanks for the new info.  Somehow the new Nvidia driver didn't get installed correctly, or at least some of the info that should be in the dxdiag is missing.  And the new error (LiveKernelEvent 141) is another crash of the graphics driver.  So to be thorough, please do another clean uninstall of the driver, and this time, install the newest driver from Nvidia right away rather than starting with the one from Asus.  You can download it here:

https://www.nvidia.com/Download/driverResults.aspx/218741/en-us/

If you still have issues, and you see another LiveKernelEvent 141, please try running Sims 4 on the integrated graphics chip.  Performance will be significantly worse than what you're used to, but the important question is whether the game runs properly, not how smooth it is.  Hit Windows key-i, select System > Display > Graphics settings, click Browse, find TS4_x64 on the list, and choose the power-saving option; it should say AMD Radeon underneath it.  Restart your computer and try to play, and let me know how it goes.

If Sims 4 runs fine (albeit slowly) on the AMD chip but not on the Nvidia card, it's time to take the laptop to a professional who can test it in person.  You may have a defective GPU, or there might be a problem that's fixable.  I don't have the tools or the knowledge to diagnose that definitively from here.