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14 Replies
- crinrict6 years agoHero+
@LostOne20 I'm moving this to tech for further troubleshooting for now
Could you post your DxDiag as well as your ingame graphics settings ?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly. ok here is the information
- crinrict6 years agoHero+@LostOne20 Yeah, i don't think it's an issue with the card or anything.
Can you set the aquarium to be always lit (would need to check) ? Do they disappear when you leave the room but the lights in the aquarium are still on ? Do they also disappear if you stay in on the lot and turn off the lights ?
I think they might simply not be visible when there's no light.
The door is a bit of a different issue though. Did you have that happen again as well ? Other stuff that's disappears ? - @crinrict The door only disappeared the once and I have no idea how it happened but it hasn't happened since. As for the tank I turned on the light of the tank and had my sim leave the room and the fish disappeared, the tank light was still on. I had her go back in the room and they were in the tank. I can make a video later but I'm about to head to work for now.
- crinrict6 years agoHero+@LostOne20 I will need to test this in my game but taking a break this weekend.
Will get back to you on Monday. - @crinrict no problem have a good weekend
- crinrict6 years agoHero+
@LostOne20 So I tested this with my game and yours and they don't visually disappear for me.
It's for all your saves, right ? What about fish in bowls ? - @crinrict Sorry for the late reply, it does happen in all my saves. I've turned the lights on in the tanks with/without sim in the room and when the sim is outside the room the fish disappear.
As for the fish in fishbowls they don't seem to be effected. - crinrict6 years agoHero+@LostOne20 Someone else reported the same in the bug forum now.
Could be a graphics thing. I don't want to move your whole post over as your initial post is about all kinds of stuff disappearing.
Might just move the converstion about the fish but will need to do later.
Could you post a picture of your ingame gaphics settings ? (think we haven't covered that yet) sorry for slow replies, dealing with a death in the family and funeral stuff. I'll try to get you as the info as you need it but i haven't played much recently (within the past week).
- crinrict6 years agoHero+
- crinrict6 years agoHero+
@LostOne20 I was FINALLY able to duplicate the issue. It actually only seems to happen in one of your saves and I tested the other one.
The aquarium in your legacy save seems to be broken. It lighting is neither on nor off. If you click on it, you will notice it has a lights on as well as a lights off option.
If you turn it OFF it will repair itself. If you turn it on, it will completely break (fish no longer visible at all).
You can also just rebuy a new aquarium. That should also fix it.
Let me know if that works for you. - @crinrict I gave it a go and it seems to have done the trick. Thank you for your hard work and figuring this out. I was completely lost on if it was the save or just the game itself.
- crinrict6 years agoHero+@LostOne20 Glad that worked for you too.
Hope you have no more other weird disappearances. If you do, let me know.
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