Re: Help to fix extended loading, unable to play

@zarastella  In case you haven't already, you can use the Task Manager to force-close the game.  Crtl-alt-delete should bring it up.  If you can't see the TM, hit crtl-alt-delete again and sign out, which will close all running applications.

Please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  Don't add anything to it yet; just let me know whether you can get far enough to start a new save.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/