I'm not sure why you'd need to reset your game, but this is the way you reset the game anyway: 🙂
- Make a backup of theSims4 folder in Documents\ElectronicArts to an external drive or a different place on your harddrive (or burn it on a DVD or to a flash drive)
- Rename your theSims4 folder in Documents\ElectronicArts to Sims4_Backup
- Start the game (All your save games will be gone, your options will be reset to factory settings and all your custom content will be gone. Not to worry, it's all still there in that backup folder).
- A new Sims 4 folder will have been recreated in your documents\electronicArts folder. Some folders might be missing for they are only created when you need them.
- You will need to start a new game for the other one is still missing right now.
- See if your error is gone.
