Re: I can't update Sims 4 - PLEASE HELP!!!

Tried all of them except the Origin clean cache files thingy. I don't know which files inside the folder to delete. But this is so annoying! ☹️((((((( PLEASE FIX THIS!!!!

These are the instructions I got:

Origin folder - Found in C:\ProgramData\
Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\
Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\

So the entire 3 folders. It didn't do anything in my case though...

everything in all 3 folders?! I took away everything from the 1st one but then when I opened Origin there was some error. It opened but something popped us saying "filename.exe is missing" or something like that.

No, not everything in, just all three folders. I don't know, that is what the costumer support person said to me. I was a bit weary at first as well. My Origin still works (apart from the updating games bit...).

I will do anything to update the bloody game. Even if I have to start a new save. I just want the new patches u.u

EA PLIS

Oh haha, that doesn't even matter -_- 

I can't play the game until I update it....

there better be a solution. I payed good money for this game. Don't want it to be ruined by Origin.

Me too, I don't understand. What OS are you using? Windows 8.1 like me?

Yep. Windows 8.1

Btw, you should press "Me too" on the first page of this post. Will bring more attention.

One of them said Windows 8.1 may be too new for the update... Which sounded kind of ridiculous since Sims 4 is a brand new game and the update obviously even newer. That's why they had me try it in XP service pack 3 mode. I'm so confused about this. It just seems to be a bug in Origin.

Well I don't know anything about that...

Hopefully they will come with a solution soon... I clicked on the me too button (sorry, first time here) and I'll keep following this thread. 

Ok sweet. By the way, I have now cleared the Origin Cache Files.  I also disabled my firewall and antivirus AND ran Origin in admin mode at the same time, and also repaired Sims 4. Clicked Update and it said "Folder in Use" and then this popped up too http://prntscr.com/53qiez

Soooo.... mad and confused....

hoping for a solution soon. I really want to continue playing the Sims ;_;

Me too, it's a lot of money. Worth it if it works, it's an amazing game, but this is just awful.

Agree. Also heard that the game lags much more after the update. 

Lets hope that's not the case for me. I have to run Sims 4 on AT LEAST Medium graphics with laptop mode on. Anything higher than that goes slow.

This worked for me as well! Thanks so much!!

Wow. Can't believe it xD

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@klaudiusze wrote:

I found a solution that worked for me! 

What I did was I did a clean boot of my PC: http://help.ea.com/en/article/how-to-clean-boot-your-pc/ (follow steps carefully)

After I restarted my PC. I went to task manager and ended Origin. I then ran Origin as an admin and it immediately started updating my game. And it actually finished without a problem. No errors or anything.

:DD

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Thanks for sharing your solution. Helping others with what's worked for you is all AHQ is about! Have some xp. 😉