Forum Discussion

Re: I cant use my ranch expansion pack!

@Horse_Rider128  Does the pack show as installed in the EA App?  Open your game library, click Sims 4, then Manage > Manage add-ons, and find Horse Ranch on the list.  If you see a Download button, click it and see what happens.  Otherwise, let me know what you see there.

2 Replies

  • Horse_Rider128's avatar
    Horse_Rider128
    2 years ago

    Yup says it’s installed. Sometimes the download button is there, sometimes it just says play  When the ‘download’ button is there, I click it, it says it’s downloading but nothing changes. It still doesn’t show up. Even clicking the play button. It just takes me to the main menu and it’s still not there. 
    Thank you for your reply!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Horse_Rider128  Please run a search for EP14 , which is the folder for Horse Ranch.  Open a File Explorer window, click This PC in the left panel, and enter EP14 in the search field in the upper-right corner.  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.