Forum Discussion

kreatora's avatar
kreatora
Hero (Retired)
5 years ago

Re: If I uninstall and then reinstall Sims 4, will I lose all my packs?

@SumWig

Your next step should not be uninstalling the game.
Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Move The Sims4 folder to the desktop
Step 2. Fix the game in Origin
Origin/ My games library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old on the desktop and one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with random sims and play by 5 minutes.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4" old folder and copy - your "saves " folder.
Step. 7. Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file if you have this file in the old folder on the desktop
Step 9. Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from the old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. Launch the game and check if this problem disappeared.
The last step - delete The Sims4 folder from the desktop
Your saves and library will be not changed or damaged

I don't work for EA

5 Replies

  • SumWig's avatar
    SumWig
    5 years ago

    OMG thank you so much!! Your instructions were so clear and everything worked out amazingly!

  • nimue11's avatar
    nimue11
    5 years ago
    @kreatora same problem here. So glad I found your help! problem fixed within half an hour. My daughter will be grateful for ever :-)
  • kreatora's avatar
    kreatora
    Hero (Retired)
    5 years ago
    @nimue11

    I'm glad that it helped you. Greet your daughter from me. Happy Simming 🙂
  • I know this is like two years later but like I really want to thank u for your intructions, they really helped me out. I was really stressed out over here about this problem for like 2 days. God bless u and all your loved ones. Thank you 🙂

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago
    I'm closing this thread to stop it from being necroed.

    If you have any issues with The Sims 4, please make a new topic about your problems and what kind of steps you have tried to solve them.

    /Atic