Re: Launching The Sims Without Steam?
@_krazy_2020 Normally, unlinking the EA and Steam accounts should be enough to revert your copy of Sims 4 to the EA App version, meaning you could then launch the game without Steam. You might need to clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
You might also need to uninstall the game and reinstall it through the EA App. If you try this, make a backup copy of the Sims 4 folder in Documents > Electronic Arts first. This folder holds your saves and other user data, and while it shouldn't be deleted during the uninstall process, it's best to take precautions.
If you can't reinstall Sims 4 through the EA App, and you can't claim the game either, then you'll need to contact EA customer support to have the Steam version removed from your game library. There's no phone number to call, unless you live in France or Germany, but live chat is available. If you're not seeing the option, try this link:
Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.
