Forum Discussion

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

Re: Lost everything in update

@lillameetamart  It sounds like your old saves are still there; the question is why they're not being read by the game.  Before you do anything else though, back up Saves and Tray—these are the folders you'd want to back up regularly anyway.

Please post the full file path for these Saves and Tray folders here.  When you highlight each folder in a File Explorer window, the path should show above the list of files.

Then open Sims 4, click "Load Game" if it's there (even if it only lists the save you just created), then hover over the folder icon for one of the households.  You should see a file path for the location of that save.  Please post that here as well.

7 Replies

  • lillameetamart's avatar
    lillameetamart
    6 years ago

    @puzzlezaddict  Here's the file paths:

    Saves: C:\Users\lmbur\Documents\Electronic Arts\The Sims 4\saves

    Tray: C:\Users\lmbur\Documents\Electronic Arts\The Sims 4\Tray

    When hovering over the folder icon for a family in-game, this is the path: C:\Users\lmbur\Documents\Electronic Arts\The Sims 4\saves/Slot_00000005.save

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @lillameetamart  Strange, everything's where it's supposed to be.  Even the save that's currently showing is in the same place as the ones that aren't.

    Try loading one of your old saves in a clean game folder.  Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  Launch the game once to generate a clean folder, but don't start a new save.  Just quit at the Main Menu.  Go into Saves inside the Sims 4 folder you moved, right-click on the Slot_00000002.save file and Copy, then right-click inside Saves in the new game folder and Paste.  Then open the game and see whether your old save appears.

    If it doesn't work, delete the save file you copied over, and repeat the process, except with the Slot_00000002.save.ver0.  Be sure to delete the .ver0 on the end, so the file now just ends in .save instead.  You can try to access all of your old saves this way.

    If none of this helps, do you use mods?  Did you with these old saves?  It's possible, although still unlikely, that a save that had been exposed to a mod that's now gone (or disabled) would no longer load.

  • lillameetamart's avatar
    lillameetamart
    6 years ago

    @puzzlezaddict I loaded up previous saves, and they're all there and working. Well, in Slot_00000002 the main family for the save is, but none of my other buildings or families are there. In Slot_00000004 all of my families except for two are there. And in Slot_00000003, only one family is saved, and nothing else. And I've never used mods, so that wouldn't be the issue.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @lillameetamart  That's definitely weird (still), although there was a few issues after the November patch that caused some sims to disappear.  (Most were mods related, but not all.)  It's supposed to have been sorted out now, but maybe saves that were already affected don't revert to normal.

    If you look in the .verx files, are the missing families there?  If so, you could play one of those backups forward, and you might only lose a couple of days' worth of progress, depending on how often you save.  Or you could save the missing families to the library and place them in your most recent saves.  They wouldn't have relationships with the other sims in that save, but there are cheats to fix that if you want.

  • lillameetamart's avatar
    lillameetamart
    6 years ago

    @puzzlezaddict I loaded up the game earlier this morning to go into the different saves and save families and lots individually to the gallery, to manually put them into my most recent save, and at one point one of the saves (which i had just checked) lost all of the other families in there. I quit and restarted the game and loaded up my mouse recent save file, and all of a sudden every family I’ve made on this computer showed up in my library. They weren’t there before, so I don’t know what happened, but everything seems to be working for now. It doesn’t seem like there’s anything else I can do, and it’s working, so I guess the problem is solved for now.


    I wouldn’t have been able to get this far without your advice.

     Thanks so much for your help! I really appreciate it!

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,990 PostsLatest Activity: 5 hours ago