Forum Discussion

Re: Missing Content

@RadioPixel  Does the EA App think you own the packs?  Please check in your game library, under Sims 4 > Manage > Manage add-ons.  If your packs are listed there, and you can download them, please do so.  If you get an error when trying to download, please post a screenshot of it.

If the packs show as installed but don't load in-game, your issue is covered in the first post and accepted solution of this master thread:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12416260

If your packs don't show as owned, you're probably in the wrong account; please see the accepted solution of this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-Packs-missing-from-EA-app/m-p/12225497

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