No, that's not supposed to happen. Don't delete the folder. Move over the files you want to keep.
Could you post your Computer's DxDiag for revirew ? Something seems off.
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
not sure how this works.. I selected a photo to share down there... not sure if you can see it, but that is what I did. I think i did it correctly. I renamed the folder and it made anew one. then I go to sims 4 and it gives an error message.
and heres my dxdiag:
Hello! I uninstalled origin and reinstalled it, then opened the sims. same error message. Here it is:
You should run Microsoft Memory Diagnostics to determine if your RAM is faulty.
Hi @nadialuke
do you play any other games ? Do you have issues with them as well or or they all fine ?
Also try a clean boot: https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/
